Frequently Asked Questions
Everything you need to know about Spool Performance apparel and service.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our specifications to ensure the perfect performance fit.
What is the standard shipping timeframe?
Orders are typically processed within 1-2 business days. Standard domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges for a different size are free, while returns for a refund incur a small flat-rate shipping fee.
How should I care for my Spool Performance gear?
To maintain the integrity of our technical fabrics, we recommend machine washing cold with like colors and tumble drying on low. Avoid using fabric softeners or bleach.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.